1.1 The website www.lidaelkonstudio.com (hereinafter, the “Website”) is an internet site comprising
an ONLINE store for the sale of products and services to consumers in Israel. The owner and
operator of the Website is the an exempt business owner 306169863 i.d; “Lidia Elkon” (hereinafter,
the “Owner”), with Company name “Lida Elkon Studio” (hereinafter, the “Company”).
1.5. These Terms and Conditions are written in the male gender, only for the sake of convenience, and should be viewed as applying also to the female gender.
1.6. All prices on the Website appear on the products and are denominated in new shekels/dollars, euro. Prices include VAT, if applicable by law, and do not include shipping fees.
1.7. The Website Owner reserves the right to change the Terms and Conditions from time to time at its exclusive discretion and to do so without the requirement of giving advance warning and/or notice.
1.8. The Website Owner does her utmost to ensure that the information presented on the Website will be complete and precise, but it should be clarified that it might contain inaccuracies or errors made in good faith. In such case, the Website Owner shall not bear any liability stemming therefor and/or connected thereto.
1.9. The Website Owner may from time-to-time update prices of products on the Website and shipping rates, without having to give prior notice. The effective price for the order placed is the price published upon completing the order process (including the submission of credit card details). If the prices were updated before the order process has been completed, the Customer will be charged according to the updated prices.
1.10. The Website Owner may offer specials, bonuses and discounts. Nonetheless, she is entitled to discontinue specials, bonuses and discounts at any time, and replace them or change them, without having to give prior notice to this effect. Moreover, it could be that the specials on the Website do not apply to purchases at other locations where the products are sold. This also applies vice versa – it could be that specials at physical stores do not apply to the Website.
1.11. These Terms and Conditions apply to any use of the Website and the services included therein via computer or other telecommunication device (e.g. mobile phones, various handheld computers, etc.). They also apply to use of the Website, either by Internet network, by phone, or any other network or telecommunications media.
1.12. Any questions and/or clarification and/or queries may be referred to Lidia Elkon at firstname.lastname@example.org or at +972-52-7957539.
2. ELIGIBILITY TO USE THE WEBSITE
2.1. The Customer must be someone who holds a valid ID card or valid passport or any corporation that is duly incorporated and registered.
2.2. The Customer may order products, provided he is the owner of a valid means of payment of a credit card company that enables executing purchases on websites and/or by telephone.
2.3. The Customer must be over 18 years of age, otherwise the order may be placed with the involvement of a parent or legal guardian.
2.4. The Customer must have an e-mail address on the Internet and a mailing address for receiving the products he has ordered.
2.5. Without derogating from the aforesaid, the Owner may prevent the Customer from placing orders on the Website in each of the following cases:
2.5.1. The Customer has committed an unlawful act and/or has violated statutory provisions;
2.5.3. Upon placing an order and/or afterwards by telephone, the Customer has deliberately given incorrect details;
2.5.4. The Customer has committed an act or omission that can harm the Website or interrupt the proper operation of the Website and/or anyone acting on its behalf.
2.5.5. The Customer intends to sell and/or market the product and/or the products he ordered to a third party and/or to continue to trade with it.
3. ORDERING A PRODUCT
3.1 A product may be purchased through the Website and/or by telephone.
3.2. For each product offered for sale on the Website, there is a product page displaying the product, including description and details on the product, size, color, price, etc.
3.3. To purchase a product by telephone, the Customer must call the number appearing on the Website and submit the details of the selected product, customer details, payment details and method of receiving the product. A representative of the Website Owner will confirm to the Customer by phone that the selected product is available and can be ordered, and payment will be collected by credit card.
3.4. To purchase a product by Website:
3.4.1. The product should be selected from the product page or from the list of products and added to the shopping cart. After adding all products to the shopping cart, the user will enter all the necessary details on the online form at the designated places, including all details needed for payment and product shipment.
3.4.2. Some Products may have selection options of features and characteristics such as size, shape, model, or color, which the Customer must choose from, before adding to the shopping cart. This selection makes the product Custom-Made according to the Customer selection of features. IMPORTANT! Please refer to section 7.2 below regarding cancellation terms of Custom-Made products (e.g., 7.2. “Cancellation of a Product ordered by the Customer”).
3.4.3. When purchasing on the Website for the first time, you must submit your name and current e-mail address, and a user name and password may be selected. When making a repeat purchase, you may use the username and password selected in the past. To efficiently and quickly place the order, please make sure to submit precise details.
3.4.4. If the Customer created an account that includes his username and password, the Customer will be responsible for maintaining the confidentiality of the account information and password chosen and to limit access to his computer. The Customer will also be responsible for all activity taking place under his account or password.
3.4.5. Filling out all the aforesaid necessary details for purchasing a product via the Website will be deemed ordering the product by the Customer (hereinafter: the “product order”).
3.4.6. When the product order is entered in the system, the Customer will receive an e-mail notice confirming that the product order has been received. This notice does not constitute confirmation that the product order has been placed and is not binding upon the Website Owner in any form.
3.4.7. The computer records of the Website on transactions carried out through the Website will serve as prima facie evidence of the correctness of the transactions.
3.5. Submission of false details is a criminal offense, and anyone doing so is liable to criminal and/or civil proceedings.
4.1. After confirmation of the Customer’s details and the transaction by the credit card company, and provided the product is available or can be produced within 14 business days, the product order will be confirmed and Lidia Elkon will act to supply the product.
4.2. The Customer will be charged for the product through the credit card only after the credit card company approves the transaction.
4.3. If confirmation has not been received to execute the transaction through the credit card and/or the products ordered are not in stock, then the Owner is entitled not to supply the products ordered, and in such case the Customer will not have any complaint and/or demand and/or claim against the Website and/or the Company and/or the Website Owner. In such case, the Customer will be sent an appropriate e-mail notice to the e-mail address entered upon making the order or telephone contact will be established with him.
4.4. In the event that an error was discovered in the listing of a product price, the Website Owners or representatives on their behalf will contact the Customer placing the order, will inform him of the mistake and the correct price of the product, and the Customer will have the option to decide whether he is interested in purchasing the product at the correct price. If the Customer does not approve the purchase, the transaction will be canceled. In such event, the Customer will not have any complaints and/or demands and/or claims against the Website Owner or its operators in this regard.
5. PRODUCT DELIVERY
5.1. The delivery date will be determined according to the date of authorization of the transaction by the credit card company.
5.2. Only when the full consideration has been paid by the aforementioned acceptable means of payment, the product will be delivered to the address submitted by the Customer when placing the product order, and according to the product delivery time appearing in “Shipping” on the Website.
5.3. Product delivery times refer to business days only (not including Sabbaths, eves of holidays and days of holidays).
5.4. Shipping fees are payable upon payment for the product.
5.5. In the case of an irregular shipment or shipment outside of Israel, an extra shipping fee may be charged in addition to the payment charged for the regular shipment. It is the Customer’s responsibility to check the irregular shipping cost before placing the order.
5.6. The Lidia Elkon will not be liable for any delay in delivery and/or non-delivery caused by force majeure and/or events that are not under its control, including strikes and lockouts, computer system failures, etc.
5.8. If the product ordered is not delivered to the Customer within the period of time specified, the Customer must immediately inform Lidia Elkon according to the contact details appearing on the Website. If the Customer does not wish to wait for the arrival of the product, the Customer will be refunded for the product ordered, subject to and after checking the matter with the shipping company and subject to Sections 5.1 – 5.7 above.
5.9. At the time of the product delivery, Lidia Elkon and/or someone acting on her behalf may require that the credit card holder be present and/or that the credit card holder show an identification certificate and/or that the credit card holder, whose details were provided when placing the order, sign a shipping slip as a condition for the delivery of the product.
5.10. The product(s) ordered can be collected by the Customer independently, at no extra cost, from Lida Elkon Studio, 7 Ha’Tnufa St. in Tel Aviv, to be coordinated in advance by phone according to the telephone number appearing on the Website.
5.11. There may be differences between the photos displayed on the Website and the products actually ordered, particularly in terms of color shades, and texture, composition of books and magazines, due to the fact that all products are made by hand, or custom-made to order, and therefore no product is alike.
6. WRONG ORDERS
The Customer is solely responsible for ensuring that all the details entered in the Website are complete and precise. Lidia Elkon is not responsible for verifying the Customer’s details and/or their correctness. If a product order was returned due to an incorrect detail, the Customer will be charged for handling and shipping fees. The Customer is requested to make sure to fill out complete, precise and current details.
CANCELLATION OF A PRODUCT ORDER BY THE CUSTOMER
7.1. A notification on the cancellation of the product order, for any reason whatsoever, shall be in accordance with the provisions of the Consumer Protection Law, 5741-1981.
7.2. Custom-Made orders and products may not be returned, cancelled or replaced; products or items which have selection of options of features and characteristics such as size, shape, model or color, which the Customer must choose from, before adding to the shopping cart. This selection makes the product Custom-Made according to the Customer selection of features, thus personalizing the product according to Customer’s specific requirements.
7.3. A product order may be canceled and returned from the date of receipt of the product until 14 days from the date of receipt of the product or from the date of receipt of the document containing the details specified in sub-section 14C(b) of the Consumer Protection Law, 5741-1981, whichever is later.
Cancellation of the product order must be done in writing by sending an e-mail notice to the following address: email@example.com , with the Customer’s details, name of the product, date of purchase, order number and reason for the return.
7.4. Cancellation of the product order will be subject to the Customer returning the product ordered in its original packaging, intact and/or without defect and/or damage and/or flaw and/or spoilage of any type or kind, to Lida Elkon Studio at 7 Ha’Tnufa St., Tel Aviv, at the Customer’s expense.
7.5. The product order cancellation fee, according to the above rules, will be in the amount of 5% of the price of the ordered product or NIS 100, whichever is lower. Money will be refunded to the Customer in the same manner as paid only after receipt of the product at the studio.
7.6. Transactions as set out in the Consumer Protection Regulations (Cancellation of a Transaction) may not be canceled.
8. CANCELLATION OF A PRODUCT ORDER BY Lidia Elkon
9. DEFECTIVE PRODUCTS & WARRANTY
9.1. Defective products purchased will be replaced with similar products after the defects have been checked and it has been ascertained that the defect is not due to an act or omission of the Customer. If there is no similar product available, the Customer will be credited in the purchase amount.
9.2 Lidia Elkon is not responsible for any misuse of the products or any attempt to alternate their original shape or design.
10.1. Lidia Elkon undertakes that any information submitted by the Customer when placing the order on the Website and/or by telephone will be used for servicing the Customer and no use will be made that the Customer has not agreed to in advance, except for uses naturally stemming from the management of the business and/or statutory requirements. Employees will be given access to the information solely and only for the purpose of servicing the Customer.
10.2. Lidia Elkon takes customary precautions to maintain the confidentiality of information provided by the Customer when placing a product order. Should there be occurrences not under its control and/or caused by force majeure, Lidia Elkon shall not be liable for damage of any kind which may be caused to the Customer and/or someone acting on its behalf if information is lost and unauthorized use is made
11. LIMITATIONS ON USE OF WEBSITE CONTENT
11.1. Any information and/or display appearing on Lida Elkon Studio Website, including graphics, design, textual presentation, layout, trademarks in block letters or logo, images and editing and presentation of the above are proprietary to Lidia Elkon.
11.2. You may not duplicate, reproduce, distribute, publish or use in any other way the content and/or designs and/or images and/or trademarks and/or anything else that constitutes the exclusive property of Lidia Elkon and appears on Lida Elkon Studio Website, unless with its prior written consent.
11.3. All the products appearing on Lida Elkon Studio Website are protected by copyright laws.
12. LAW AND JURISDICTION
SHIPPING AND RETURNS
Deliveries are made on Sundays to Thursdays, between 8AM to 8PM. Please indicated whether this is a home or office address upon placing the order.
Orders made online can be currently delivered to all places in Israel. For Shipping outside of Israel please contact by e-mail firstname.lastname@example.org or by phone +972-52-7957539.
In general, I don’t produce a large stock of each item, but rather most pieces are made to order. Please kindly allow 14 business days for your order to be especially produced and shipped to you. It usually takes less than that.
If your item/s arrive broken please email us a photo of the broken goods within two (2) days of receipt to arrange a replacement or a refund.
You may return unused items within 14 days of receiving the items, in condition the item was not used, damaged, or washed, and is returned in its original packaging to Lida Elkon Studio, 7 Ha’Tnufa St., Tel Aviv. The parcel will be checked upon its return to Lida Elkon Studio, and if found to be in returnable condition, the credit card through which the order was placed will be credited immediately, minus 5% of amount of the transaction. If you cancel the transaction after billing (before delivery or the product), you will be charged a cancellation fee of 5% of the original transaction or NIS 100, whichever is lower.
Shipping costs are excluded from all refunds even if your order included free shipping, and the Customer will be responsible for return shipping charges.
*Custom-Made orders and products may not be returned, cancelled or replaced; Products or items which have selection of options of features and characteristics such as size, shape, model or color, which the Customer must choose from, before adding to the shopping cart, are non-cancellable, non-returnable and non-refundable. This selection makes the product Custom-Made according to the Customer selection of features, thus personalizing the product according to Customer’s specific requirements
For any further inquiries please contact by email: email@example.com or phone number +972-52-7957539.